FAQ

[vc_row][vc_column][vc_toggle title=”How to search products?”]Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.[/vc_toggle][vc_toggle title=”What is Buyer Protection?”]Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

[/vc_toggle][vc_toggle title=”How much does shipping cost?”]We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered[/vc_toggle][vc_toggle title=”Where does my order ship from?”]Mcnitols is a global platform, connecting customers with stores from across the world. Your order could ship from a variety of locations depending on the store’s location.[/vc_toggle][vc_toggle title=”Can I exchange an item?”]Unfortunately, we currently don’t offer item exchanges. We may be able to help replace an order if it doesn’t meet your satisfaction. Please contact Mcnitols Customer Support for more help.[/vc_toggle][vc_toggle title=”What payment methods does Mcnitols accept?”]

We currently accept payments through the following payment providers:
  • Visa
  • Mastercard and
  • Paypal

We cannot accept cash, bank transfer, or payment in installments. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in U.S. dollars.[/vc_toggle][vc_toggle title=”Does Mcnitols charge for customs, taxes, VAT, or any other extra fees?”]

Mcnitols does not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.
Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.
VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.
Currency Conversion: Although all items are displayed in your country’s currency, each transaction is charged under US dollars.
Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

[/vc_toggle][vc_toggle title=”How do I get help with my order?”]For assistance, please contact our Customer Support team via the Contact Form for the order you need assistance with.[/vc_toggle][vc_toggle title=”Where can I find an invoice for my order?”]

You can find your order invoice in your Order History under My Account and click “Actions – View”.
This page as well as the confirmation email you received can be used as an invoice for your records. Please note, stores are unable to attach an invoice to the outside of your package for customs purposes.

[/vc_toggle][vc_toggle title=”What should I do if I think my account is compromised?”]If you think your account is compromised, please contact our specialized team by emailing [email protected].[/vc_toggle][/vc_column][/vc_row]